Copywriting ads for food brands involves channeling your imagination, using the right CTAs, and having the perfect combination of a certain amount of words. Crafting exceptional food ad copy on the other hand, involves all of the above AND adding different layers of flavor (every pun intended)! Depending on the type of food brand you’re working with, you may select descriptors that create an image in the customer’s mind, choose words that evoke their sensations, or focus on the nutritional benefits.
At ChuckJoe, we are passionate about the conscious food space and have created organic and paid evergreen content for many clients. With our expertise in the ever evolving digital landscape mixed with our years of experience, we’ve curated 5 tips to help you write copy for food ads like a pro!
1. Define Your Goals
Determine the most relevant ad objective for your business before you even draft a word! Perhaps you have a new fruit coming out next season, in this case you’ll want to increase brand awareness and reach. Or you have a new cooking demo on your website, instead you’ll need to drive traffic to your page. Knowing your goals can help develop copy that will guide your target audiences to take the specific actions that you want. Ad objectives will also determine which Call-To-Action will be the most appropriate for that ad. Don’t assume the reader will know what action you want them to take, so remember to choose a clear objective-based CTA.
2. Do Your Due Diligence
When you’re starting a new campaign, the best thing you can do as a copywriter is to… research, research, research! There’s no doubt that you’re a skilled and excellent writer, however familiarizing yourself with your client’s brand voice is the key. Research the nutritional facts, the pain points, target audiences, and learn all the minuscule details. Gather enough details to the extent where it feels like you can be their brand ambassador!
Learn how to adapt your writing style based on the food brand’s tone and personality. This technique will help your copy resonate with your current or potential audiences. This means that you don’t need to completely reinvent the cheese wheel! Chances are, the brand has already done the nitty gritty work of finding keyword differentiators that make them stand out. Take advantage of those keywords and use them as the base of your copy.
3. Avoid Writer’s Block
Once you’ve done your due diligence, start drafting copy right away! The hardest part about writing ads is starting the first sentence. There’s a famous saying, “write without fear, edit without mercy.” That still holds as great advice today. Don’t get caught up trying to create the perfect copy in the first attempt. Great ads takes writing, reading, more writing, and re-reading a couple more times until it can’t be revised any further.
Some additional steps that you can take to prevent getting stumped on words is to develop copywriting pathways, curate a collection of food adjectives, and focus on food benefits. Pull adjective inspiration from menus you’ve encountered at restaurants. Remember that consumers are attracted to products that can improve their lives. Highlighting benefits that they’ll receive by purchasing your product is the best course to take!
4. Ditch The Clickbait
Generally, clickbait has been a profitable marketing technique since the beginning of advertising for every industry. Though the times are changing and our millennial consumers are shifting more of their dollars towards conscious brands. You may be tempted to reel readers in with bait, but remember that it can damage your brand image and it can also break trust with consumers. Believe in your clever or out-of-the-box thinking, and you’ll be sure to come up with catchy copy that resonates better with your readers. Additional reasons why you should avoid click bait or engagement bait can be found on Facebook’s tips on how to avoid low-quality ads.
5. Quality Assurance
The last step is the most important of all, review your work! Even if you’ve won first place in your 5th grade spelling bee, it’s a best practice to QA your work. Grammarly is one of the best free tools on the web and can save your brand from losing its credibility. Another tried, true, and trusted tip is to read your copy out loud. If it doesn’t sound natural, there’s still revisions that need to be made.
When all is read out loud and done, your ad copy variations are ready to be tested! Whether you’re testing shorter or longer ads, this benefit or that benefit, there will most likely be a better performer of the bunch. Be sure to optimize towards your best food ad and never stop testing!
A top objective for any social presence is to stand out and be remembered. This can be accomplished with stellar content, spectacular visuals, spot on formatting, and more. The one aspect that regularly gets overlooked is voice
Finding the right voice for your social avenues can be more complicated for a multitude of reasons, especially on accounts where more than one person curates content and copy. Not to mention, a tone or voice that works really well for one company may be the completely wrong voice for another. So while you might love how Wendy’s interacts with other fast food restaurants, it might not be the best tactic for your non-profit organization.
It’s important to define and refine your voice. How do you want your customers to perceive you? Are you a silly company? Funny? Serious? Edgy? Remember, the behavior consumers MOST want from any brand on social is HONESTY.
How do you choose a voice for your brand?
1. Cast a Critical Eye on Your Current Content
Gather together a wide variety of the content you already have. Videos, web pages, social calendar, email blasts – and take a long look at what you’ve already got. Which of these are so generic they could be from your competitors? The idea is to narrow them down to pieces that are unique to your brand. These are the examples of the brand voice you want to embody.
2. Create a Life for Your Voice
Look over the pieces you singled out in step one, and find the common themes across all the content.
If your brand was a person, how would you describe its personality? It’s also a good idea to discuss how one would describe your competitors personality as well. Are they forceful? Jovial or serious? An optimist or realist? President of the pep-squad? Then decide how your brands traits make you different?
Break it down even farther by deciding how these traits show up while communicating with your audience.
Go as far as naming this persona! Give it life! This makes it easier to “get into character” when creating content. A few name suggestions to get you going: Maisy, Annabelle, Blaze, Freya, Gertrude, Darrius, Captain Thunder…
3. Make a Voice Chart
Now that you have a general definition of your brand’s voice, demonstrate how it will appear in real life branded content. This chart will be an important point of reference to visit over and over as your team changes and as time goes on.
4. Instruct Your Writers
Make sure your team is ready to put your brands defined voice into action by meeting with team members who may be creating content or communicates with the public via social channels. Walk them through your new Voice Chart.
Create some examples to show them the intentions of the chart, and demonstrate how you would change some other content to better fit the newly defined voice.
Be sure to give them access to, and encourage them to use the Voice Chart for a quick reference.
5. Think of the Voice Chart as a Living Document
It is imperative to revisit and revise the brand chart as the company changes over time. Don’t think that just because you’ve created this chart it has to be this way until the end of time. A company’s voice can change and adjust depending on the growth and direction of the company itself.
It’s also important to update the chart with common writing problems your team comes across.
Once the voice chart is established, consider writing a more in depth document that details the specificities of certain situations. Some companies have been known to have voice reference documents that are over 100 pages long!
Have questions? We’d love to hear them. Reply in the comments below or email us at email@example.com
Do you need to put together a social media calendar for your business and don’t know where to start? Perhaps you’ve tried generating content before or maybe it’s your first time giving it a go. Either way, we have a quick and simple 3 day method to help you get your social media content drafted and scheduled.
Day 1: Map Out Your Content
Content planning may seem overwhelming at first, but it’s easier than you think! Here are a list of questions to help you get started.
What is your desired post frequency? In other words, how often do you post (or would like to post) to your social media accounts? Is it 3x per week? 5x per week? As long as you’re able to post on a consistent basis, you’ll be able to establish social proof and maintain a steady social presence.
What types of content do you need for each social media platform? Generally photos and videos perform great on Instagram and SnapChat. Article links and YouTube videos tend to perform better on Facebook and Twitter. Figuring out which types of content you’ll need for each platform can help you determine the rest of your content criteria necessities for content planning.
What are your content themes for the month? Depending on your business or brand, you’ll want to source a variety of themes such as lifestyle, product, news, UGC (user generated content), social media holidays, etc.
By the end of day 1, you should have a content plan that resembles something like this:
Let’s say we have a post frequency of 3x posts per week, which totals 12 posts per month. Of those 12 hypothetical posts, the types of content we can select per platform could be a mix of 3 articles for Facebook, 1 blog post for Pinterest, 3 photos for Twitter, 2 videos and 3 photos for Instagram. Then you can apply your content themes to each of those types of content. Perhaps you’d like 1 lifestyle photo and 2 product photos for Instagram and so forth. Voilà! Now you have created a theme for each type of post for your content plan!
Day 2: Establish Your Process
Day 2 is all about spending time researching content and finding your groove. Finding quality content that your users will resonate with is the key to a successful social media strategy. A quick brainstorm of websites and social media accounts that you can source content from can go a long way.
In most social media schedulers, there is a section dedicated to sourcing content. In Sprout Social, there is a “Find Content” section where you can sort through suggested content provided by the scheduler. In Buffer, they offer a customizable “Buffer Feed” where you can add your go-to websites to generate a big feed of useable content.
Using your scheduler’s content feature can be a huge time saver, but make sure to add a good ole’ Google Search to your research method! Google News and Trends can help you find topical and recent content to keep your social media accounts fresh and relevant.
The next step of Day 2 will be to establish a research and drafting process that works best for you! Maybe you like to read your content and draft captions right after you read them so you don’t forget. Or maybe you’d like to read your content that you deem worthy and add it to your drafts section to caption it later. Whichever order works best for you, remember to do a combination of the following:
Make a checklist of each post you need from your content plan (how many posts, types, and themes) then check them off once you find them.
When researching content, read the full articles, watch the full videos, and inspect the quality of your photos. This will help you determine if the content aligns with your branding efforts and will allow you to write a wholesome caption.
Upload your content to the drafts section, draft your captions, and add hashtags.
Day 3: Review and Schedule
After doing most of the heavy lifting on the first couple of days, day 3 is all about reviewing and scheduling your content. When scheduling your content to the publisher section of your scheduling platform, make sure to review the following:
Read your captions out loud and make sure that each message is clear, concise, and easy to read.
Look for grammar, spelling, and spacing errors.
Review your content plan and make sure the content reflects the exact type of post and theme you planned for.
Reevaluate your video quality, double check your links, and make sure photos upload correctly. Select an aesthetically pleasing thumbnail cover for your videos.
Lastly, schedule your perfected drafts based on your post frequency from your plan. Now sit back, relax, and let your scheduler handle the rest!
Social media is constantly evolving and so are the audiences who use it. If you read these mistakes and realize you are guilty of a few, don’t be upset! Your flub will likely be forgotten once you get into the swing of things on social media.
After reading these no-no’s, you’re bound to have a better experience constructing a plan of action moving forward.
1. Thinking Social Marketing Isn’t for You
Social marketing is for everyone. It is a key component to marketing and will be a positive addition to almost every department.
It’s benefits include, but are not limited to:
Lower Marketing Costs
Connect with Potential Customers/New Hires
Address Questions and Comments Directly
Improved Brand Image
There’s not much debate anymore about the importance of social media marketing. If you’re not sure if social media marketing is right for your business, or you are sure and you’re ready to get started, feel free to CONTACT US
2. Thinking All Social Platforms are the Same
There are many social platforms out there, and the more you’re a part of, the better your overall reach. So just post the same exact thing across each social platform, right? WRONG! Every social network is going to have its own customs, language, audience, and type of content. For your posts to be most effective, you need to account for these differences.
3. Not Creating a Social Media Marketing Plan
Your social media marketing plan should build on your presence and not let it dwindle. Decide what your goal is in using social media. Do you hope to gain likes and followers? Are you hoping to create a new source of sales/leads? Are you trying to solidify your brands authority? Without a goal, your social marketing efforts will go nowhere.
Here’s what you need to iron out if you want to succeed:
Predetermined and Measurable
All the effort in the world won’t help if you don’t know where to aim it
Know who you’re talking to and how they communicate
Set an amount you’re willing to give to social media and adhere to this time frame
Part of setting up your social goals is also making sure you’re able to track those goals. This will allow you to make strategic changes in your campaign and target audiences in real time. This way, you can stop ads or campaigns that aren’t performing and keep you from throwing your money away. Reassess your goals through tracking regularly. No need to continue with something if it’s not working for you. Tracking allows you to try new avenues.
5. Ignoring Your Audience
Being on social media means connecting with your audience on a much more personal level. They will likely ask questions, comment, and interact with your postings. A very common mistake is to ignore or choose not to interact with them.
Your audience is there to interact with your brand. So interact! It will be almost impossible to keep their attention if they are ignored, which means they may not care what you post about in the future.
Comment back! Like back! Answer questions! Engage with their content! It’s that simple. This may seem like a small gesture, but it goes a long way with the relationship with your audience.
Let them know you take feedback very seriously (and you really should…)
Stay away from getting defensive. This makes you look worse, even if it’s true.
Attempt to make it right if possible
Think of negative feedback as a way to improve the quality of your services and to build a trusting relationship with your audience. Take these comments seriously and try to resolve the issue the customer is facing. Engage with them initially on the thread then try to move the conversation to private channels and handle it more discreetly. But remember… Screen shots are easy to take and share, so make sure to adhere to these rules in private channels as well.
7. Sounding Like a Robot
Social media lets brands and organizations break down the wall between them and their customers. This allows you to get personal and have a human interaction with your audience. Being real and behaving like a human will let you connect in a much stronger way.
Social media is for socializing. Use it to show your audience that your brand is a social creature just like them – it’s an effective way to build trust.
8. Over-Posting/Under Posting
Your audience wants to hear from you and they want updates on what your doing. But don’t bombard them with content. No need to over do it.
That being said, make sure you also don’t under-do it either. Out of sight out of mind is a real thing. Once you start posting consistently, not posting for even one day can affect your impressions and engagement rates and put a wrench in your marketing efforts.
A great solution is to sign up with a management platform that allows you to schedule your posts ahead of time and get posted automatically when they’re supposed to.
Hopefully the above helps you double check your own social accounts or think more about how social can play into your business strategies moving forward.
Using influencers to help share your product and messaging has proven to be a valuable method for marketing! But you may be asking yourself, which influencers should you be using? Let’s start by defining micro and macro influencers.
On a very basic level, micro influencers are a social media presence who has 10,000 to 100,000 followers. They are also usually defined as having higher audience engagement rates than macro-influencers.
Because of their smaller following, this means that micro influencers are still able to develop personal relationships with their followers, and their followers are genuinely interested in and trust their content.
Some benefits of collaborating with micro influencers are:
Smaller investment, which makes it accessible to most brands.
Because of the smaller investment, there is a possibility of working with multiple influencers at the same time
Able to generate an increase in sales
Reaching an invested audience
Using these influencers has its drawbacks as well. A lower following means lower visibility and reach compared to macro influencers. Often, these influencers will also have a less curated page, meaning brands may have less control over a micros content (ie: consistency and quality)
Macro influencers are generally characterized as having a large number of followers (100,000 or more). Campaigns with macro influencers will very likely involve a significant investment, but this investment will also potentially come with a significant return on investment.
Advantages of working with macro influencers are:
With a wider audience range, you will get more reach for each post
Spend less time micromanaging multiple smaller influencers
A higher level of professionalism
However, using a macro influencer also has its drawbacks. Using a large influencer will come at a higher price. The price ultimately depends on the status of the influencer, but Social Media Today reports it can cost anywhere between US $2,000 to US $50,000. Also, though the reach is high, engagement will very likely be decidedly lower.
Which to Choose?
This will ultimately come down to your goals. If your goal is to provide authenticity to a group of devoted potential customers, or if you’re limited to a modest budget, then micro influencers are the way to go. If it’s a matter of gaining reach, macro influencers are right for you.
Are you making the most out of your Instagram Stories? Stories have exceeded over 500 million active users and one-third of the most viewed Stories come from businesses. With countless success stories driving boastful results, it’s no wonder why Instagram continually releases impressive new updates on a monthly basis.
Now let’s be real, when you tap that top left camera button and start weighing this Giphy or that Sticker, your “quick” post turns into 5 minutes… 10 minutes, then 25 minutes and so forth. So how do you curate custom food Stories specific to your brand while also trimming down your post flow?
Answer: Know your food brand’s strengths and Stories potential.
Determining which features, approach or capabilities that work best for your brand requires a ton of exploration and time. That’s where we happily step in. ChuckJoe is here to save you the time and research by bringing forth 8 of the best ways to maximize your Stories and the reasons why they’ll make a difference!
#1 GO BEHIND THE SCENES
There are a few places within the app where you can really show off your photos and videos–IGTV, Stories, Live, and Feed. It seems as though Feed has become the place where brands publish their highest quality and polished content. Some profiles follow color patterns, themes, and schedules all while maintaining beautifully constructed professional grids.
However, a perfect-looking profile can only show so much and may lack a personable connection. Stories are the perfect place to let your digital guard down by adding some flavor to your brand’s personality through capturing unscripted moments. Pair the content in your Feed with ‘behind the scenes’ Stories, including daily routines and shareable moments, but be sure to keep it real by being yourself throughout the process. Being personable in your Stories will help you achieve the Branded Content 1,2,3’s: being transparent, relevant and authentic.
#2 SHARE THE INSIDE SCOOP
Tease your audiences with exclusive insights on upcoming announcements, events, time-sensitive promotions, and sneak peeks! This will give your following a feeling of exclusivity and will make them want to check back for more revealing posts.
For example, a restaurant could share the dish of the day, conversations with the chefs while cooking with fresh ingredients or capture the atmosphere on a busy afternoon. On the other hand, D2C brands like Imperfect Produce who manage their business solely online can make the most of their Stories by sharing tips and tricks for cooking, deals on their products, or by giving a glimpse into their company culture.
#3 CONSISTENCY IS KEY
Posting consistently on your Stories will keep your followers interested and engaged with your brand. Consistency is the key to maintaining the followers that you’ve worked so hard to gain and will continuously contribute to your growth potential.
Some of the best scheduling tools such as Later and Sprout Social recommend posting on Stories 1-10 times per day, yet other schedulers suggest 1-3 times per week. So with all of these conflicting suggestions, how do you know what frequency is going to work best for you?
Here’s our two cents: post at a frequency that’s realistic for you and stick to that pace! If you get busy and are unable to post for a week or two, you risk the chance of losing your followers and their business. Posting regularly signals to the Instagram algorithm that you have a quality account which can increase your exposure and brand awareness.
#4 REPOST USER GENERATED CONTENT
Having trouble generating enough creative content for your Stories? We’ve got an easy solution for that. Have your customers do the work for you! Not only will you shine light on your followers, but you’ll also build trust through genuine content.
Adweek reports, 93% of consumers find UGC to be helpful when making a purchase decision. When potential consumers experience ZMOT (Zero Moment of Truth), they browse the Internet and social media to research and find social proof through testimonials before buying products and services.
By creating clever branded hashtags for your business, you’ll be able to create a bank of content from your customers. Ask your followers to tag your profile, use a branded hashtag, and tag your location to be able to find UGC associated with your brand. It’s easy for customers to tune out overly branded content so having authentic and voluntary content can really support your branding and sales efforts.
#5 USE FEATURES FOR BRAND AWARENESS
Instagram Stories offers an arenol of tools to create custom content in a way that can emphasize your brand’s personality. Below are some essential tools and necessities that will boost your brand awareness.
Use a Filter – With over 70 face filters to choose from, have some fun and don’t be afraid to be a little quirky. Use camera modes such as Super Zoom, Rewind and Boomerang to help keep your content fresh and up to speed.
Add a Giphy – Grab your follower’s attention with a GIF or two. Whichever GIFs you choose to use, make sure that they align with your branding’s aesthetic goals.
Play Music with Lyrics – It’s no secret that music can set a mood or tone. Select a song to play over your Stories and keep your followers’ eyes on your post by adding Lyrics too!
Mentions – Tag other accounts when appropriate. This notifies those accounts that you’ve mentioned them allowing them the opportunity to repost to their audiences.
Hashtag – As a general rule of thumb, use a relatable and trending Hashtag to increase your reach (unique accounts that have seen your post) and gain potential followers.
Swipe Up – If you have over 10,000 followers on Instagram, congratulations because it’s a pretty big deal! For those who reach the count, they have the option to directly link a website, online store or blog to their Stories. Leverage the “Swipe Up” feature to drive traffic to your website or make your blogs more easily accessible.
Location – When you can, use the Location Sticker! Posts with locations result in 79% higher engagement than posts without a location. When you tag your location, not only do you put your account on Instagram’s map, but your post will also show up in that location’s Feed. Users who browse locations are likely to stumble across your post giving you the opportunity to capture a new follow, like, or comment.
#6 USE STICKERS FOR ENGAGEMENT
One of the coolest advantages that Stories has to offer is that it allows businesses to interact with their audience in a unique way that traditional businesses have never been able to do before! What’s especially ingenious is having the option to build a new food brand by leaning on business advice from your audience and vice versa!
Poll – Debating on serving Crispy Potato and Cabbage Tacos or a Spicy Baba Ganoush Veggie Burger for your restaurant’s lunch special? You don’t have to wonder anymore, take a Poll and count your votes in real-time.
Questions – Whether you’re thinking about making a business move like discontinuing a flavor or just simply want to see how your audience feels about a topic, post a question. You can also tap a response and share the results for more topical engagement.
Quiz – What’s a safe temperature to cook and serve fish? Teach your audience something new by using the Quiz Sticker. (If you’re curious about the answer, the temperature is between 130–135 degrees).
Chat – Build a community for your brand by starting a conversation. The ‘Join Chat’ sticker allows up to 32 users to come together in a group thread. Bring your selected users together where they can meet, converse and collectively provide feedback on product releases, upcoming events, promotions, and more!
According to Instagram, 75% of Instagrammers take action after being inspired by a post, like visiting a website, searching, shopping or telling a friend. If you have the budget, Stories Ads could be an efficient way to increase brand awareness, brand recall, drive purchase lift and sales.
#8 PARTNER UP WITH AN INFLUENCER
Generate some momentum and spice up your Stories with occasional influencers. By collaborating with other people, you can tap into their audiences which can give a surge of exposure to your brand!
Influencers can promote your brand by running exclusive offers with influencer discount codes, hosting contests, giveaways or Stories takeovers. They can also help announce a new product, record an unboxing video, etc. When looking for influencers, try searching for ones in relatable industries like in the food, health, or fitness space. That way you can reach followers most similar to your target audience.
Now that you’re more familiar with ways to maximize your Stories, get out there, start recording, and post with confidence! For Stories that had great results or Stories that you simply just love, use the ‘Highlight’ tool on your profile to showcase and categorize your favorite memories to make them last for more than 24 hours.
Hey, there! I am Erin Harting and I have been managing social communities for half a decade. In that time, I have learned there are some do’s and don’ts that will keep your customers feel heard, appreciated, loyal and will build social currency for your brand.
What is Community Management?
I assume since you’re reading this article, you have a general idea of what community management is but let’s lay it out in clear terms. Community Management brings a voice and personal touch to the faceless world of social media. This community consists of current customers, potential customers, target audiences, and all those directly and indirectly interacting with your brand online.
Why Community Management?
Brands that don’t utilize or manage their community miss out on opportunities to:
Convert customer complaints into positive, trust building experiences
Connect with influencers and prospective customers
Receive product feedback
Network and partner with other brands
Turn customers into super fans
Gain knowledge to improve businesses practices
Maybe you’re thinking community management isn’t important for your company since it’s on such a small scale? Well that’s just not the case. According to a 2015 study, customer complaints on social media have actually increased by 8 times from 2014 – and that was 4 years ago!
One disgruntled customer has the ability to impact your community whether it’s by word of mouth or a trail of comment. 3% of unhappy customers will share their complaint with 15 or more people. Furthermore, only 1 in 25 unhappy customers complain directly to you. Seize the opportunity when it arises, because let’s be honest – people will always complain at one point or another. Community Management will nurture the growth of your brand help keep your finger on the pulse of your community.
1. Take Away the “No”
A large portion of managing a social community will consist of answering questions about the product or service, how to order, or issues with the product or service. We of course always want to answer these with a positive response, but sometimes, we have to be the bearer of bad news. “No, we don’t ship to your country” or “No, your product is no longer under warranty” can cause a negative experience and a disgruntled customer.
Instead of saying “No.” I suggest using a “however,” statement. It’s very likely you can give the customer a positive twist on the bad news. “I’m sorry, your product is no longer covered under the warranty, however, I would be happy to provide you with a discount code for your next purchase!”
2. Thank You Goes a Long Way
You have so many things to be thankful for. Be thankful they contacted you. Be thankful that they showed interest in your product. Be thankful they have already used your product. It feels good to have gratification shown. They didn’t have to choose your product, but they did. Thank them for that! It helps the mood and sets the tone of the entire conversation.
3. Keep it Casual
One of the most amazing things about social community management is that you get to have a casual conversation with the public. You’re not just another advertisement and you’re not a robot. That’s rare in this world and can really make a customer feel special. Here’s your chance to use exclamation points, emojis, and dare I say puns. This is a human conversation – enjoy it!
4. Respond in a Timely Manner
This one is really important. This is a fast paced world we live in, and social media makes it that much faster. Not getting a response within a few hours is bordering on torture and won’t make anyone feel like the company cares about them. Responding to comments or questions quickly will prevent people from spamming your feed with angry comments and will keep everyone happier. Does a quick response feel daunting? That’s practically being on call 24/7! Well lucky for you, there are companies like ChuckJoe who would be able to manage your community for you!
In addition to the less favorable comments, also be sure to respond in a timely manner to positive feedback as well. Build on the happiness and joy that people are pouring onto your social media pages. Get them really excited that a company cares about hearing their positive comments. This engagement encourages them to contribute more in the future.
5. Rise Above and Exceed Expectations
Here’s a scenario. Frustrated the product we purchased has malfunctioned and we are NOT expecting the company to care about us as the consumer – but we’re outraged! So we reach out to customer support demanding retribution. You start the conversation salty and you expect them to brush you off. Then the unthinkable happens. They respond to your message with an apology and a quick solution. Hard to stay mad, right?
Well that’s the goal, after all! It is frustrating when things don’t work correctly but you’re 100% able to calm the situation and keep tempers at bay. Of course, there are those who are determined to be upset at the world and for them you can only hope their day gets better. If you can be the one to make their day better, you know they’ll leave with a lighter heart and a happy association with your company.
6. Direct the Heat to a Private Channel
Many times people feel the urge to put companies “on blast” and leave harsh comments all over their social pages rather than direct messaging. Don’t shy away from addressing the comments. No response only solidifies the aggressors view point to other potential customers. Take this opportunity to acknowledge their pain point in a public setting but then direct the conversation to a private communication.
For example, say someone named Alex leaves the comment, “This product is overpriced and broke within the first week! No one should ever buy this junk!”. A great response would be, “Hi, Alex! We are so bummed to hear that you have had a bad experience with our product. We carry ourselves to a high standard and would love to get to the bottom of this and find a solution that works all around. We have sent you a direct message to coordinate the details of the solution.” The issue has been addressed, the public sees your timely response, trust is built, and solution is found while shifting out of the public focus.
The most important message to take away here is that community management is about building social currency for your brand. Buzz doesn’t last, so focus on cultivating advocates and super-fans by providing real value to your consumers.
People love presents. Birthday presents wrapped nicely, the first price in a lottery or an unexpected goodie bag stuffed with lots of free stuff. Presents spike serotonin levels and make you feel good. So what better way for your business to make your audience and fans happy? Right: giveaways.
I mean who can resist free stuff?
Advertising through social media giveaways
Giveaways are an easy way to gain email subscribers, increase engagement and promote brand awareness. All to establish a positive relationship with your community.
With social media in our lives it has never been easier to advertise your business with a giveaway campaign. You can run a product giveaway with a social media influencer to boost your exposure instantly. But social media is also a great tool for brands to collaborate with each other.
The more presents the merrier, right?
We’ll help you to get the most our of your co-branded giveaway campaign with these 5 tips – and they’re free, too!
1. Pick a memorable theme
Everyone loves a good theme! But choose wisely – be bold, creative and on topic. Don’t just choose special dates for your giveaway, like back-to-school, Valentine’s Day or Thanksgiving.
Kudos if you create your giveaway campaign around dates that are related to your goals, mission or choose events that stir up discussion. What you think about World Meat Free Day, Blue Monday or Carrot Cake Day – yes, this is a thing!
2. Find the right brands
Now choose a brand that works with this theme. Keep the brand’s social media following and audience in mind.
Some questions to consider:
How many followers do they have?
Would their audience be interested in your product, too?
Will they post about the giveaway on their social media accounts?
Are they a non-competitive brand? You’ll want to find complementary brands, not those that would take business from you.
Keep in mind that if your brand hasn’t reached social media super star status – yet! – certain brands may not be interested in collaborating with you.
Don’t lose hope!
It may take some time to become that go to brand that everyone wants to work with. Start with reaching out to local or small family owned business.
3. Create a partnership deck
You prefer to work with professional brands that have it all together, right? Then be that brand. Make sure your brand is just as appealing to other brands as you expect them to be.
A solid way to do it is by creating a social brand partnership tool kit. A perfect way to showcase what your brand has to offer.
Include general information like:
A brief yet captivating introduction to your business
Your social media following and stats
Your brand’s number of email subscribers
Add information specific to the giveaway campaign:
Goals for the giveaway
A step by step process on how the giveaway works
Explain how each brand will promote the giveaway
It’s not rocket science. If all brands participating in the giveaway actively promote it, too, it will increase entries, engagement and so on.
Sky is the limit here.
For optimal collaboration remember that every brand has their own guidelines and approval process for social media copy and content. Be sure to discuss this far in advance so you’re all ready, set, go.
4. Create a timeline
If you are hosting a huge giveaway campaign with several brands it can feel like you’re herding cats.
Save yourself time and headache by creating and sharing a timeline with your brand partners that includes specific deadlines. Also not a biggie:
Start and end dates for the giveaway
What date you’d like all of the items for photos
Due dates for landing pages or any other platforms that will be used during the giveaway
A social media calendar
Dates for email blasts to promote the giveaway
Pick a date when the winners will be selected
Dates for prized to be shipped to the winners
5. Emphasize benefits of the collaboration
Of course, the first thing brands will wonder when you invite them to your giveaway campaign is: “What’s in it for me?” Up to you to make them an offer they can’t refuse.
Amongst working with you, there are plentiful of amazing benefits for any collaboration between brands:
Sharing email lists that are collected during the campaign
Including brand partner’s coupon codes or ads in your post-giveaway emails
Make it a requirement for entrants to Like or Follow the other brand’s social account
It’s a quid pro quo. Working with other brands on giveaways should be beneficial for all parties involved. Increase the chance of brands working with you by communicating benefits and setting expectations. In this way everyone will reap the benefits with smiles on their faces!
Spread some co-branded love
So there you have it! Social media giveaways can be one of the most powerful tools to use in digital marketing.Once you find the right partnerships with the right brands, it can make a giveaway even better.
Most importantly, though, co-branded giveaways are a wonderful way to give back and show some love to your loyal following.
User Generated Content (UGC) Contests are a powerful strategy to drive brand awareness. These are campaigns that people run when they want to have certain products shared on social media, posts shared using a hashtag, as well as generate engagement from the general public. They usually include actions such as “share a post/photo, tag a friend, or use a hashtag for a chance to win”.
So why do so many of them go wrong?
Fear not! Here are 5 of the most common mistakes that are made throughout these campaigns and strategies to rectify them.
1. Asking Too Much
The most common mistake that brands make is asking a ridiculous amount from contest participants. The best approach to finding an appropriate ask is to think about the bare minimum entry.
While setting up UGC campaigns, try to think about what people are already doing throughout their day. Where could they easily include a hashtag to have it be a part of the campaign or conversation? Does it only require a slight tweak or variation in their day-to-day activities?
For example: You are a food brand that has a beverage that you want to promote. You decide to run a UGC contest where the goal is to have people share photos for a chance to win a month’s supply of your beverage.
One approach for entry requirement could be, “Build a birdhouse using 30 empty bottles of our brand’s beverage”. However, no one is going to do that. Would you? It’s too much work and takes too much time out of their busy day.
Assuming that you have product on shelves, an alternative approach would be reaching out to existing customers and say, “Share a photo of how you enjoy your fill-in-the-blank beverage during your day, using hashtag “#blank”, for a chance to win something amazing”.
In that example, people are already using the product at some point during the day, so asking them to take a photo and use the hashtag is a simple way to incentivize them to create user-generated content.
The point is, step back and think about who your target customers are. What is their day-to-day like? How can you integrate your campaign so that it’s not forcing them to do a bunch of other work?
2. Giving Too Little
An additional mistake that people make is not completely thinking about the prize value in relation to what you’re asking participants to do. Flashback to my first example. You have decided that you really want someone to build that birdhouse out of the beverage bottles. If you were giving them much larger value, like a car, for example, it is much more likely that they’re going to put in extra effort for a chance to win.
Take time to think through the prize to ask ratio:
What are you asking people to do?
What is the value of the prize that they can win?
Do those things make sense together?
Does the prize balance out the ask?
Is it worth their time?
People are willing to do a lot more work for a much higher prize value. Keep in mind that value is not just a dollar amount. It can also be how valuable this is perceived in their life. Is this going to make their life better? Is it something that you know your target audience really wants? These are all things to think about while crafting these campaigns.
3. Flying Solo
During UGC contests, brands often make the mistake of exclusively using their product as the prize. This especially rings true for food brands that have a lower priced product but are trying to create a higher prize value. If you are aiming to create a $250 prize and your product costs $5, do people really want 50 products? This result might be overkill for most people.
Get out of the mindset that your product is the only thing that you can give away as part of a UGC campaign. For example, you can partner with other non-competitive brands or offer gift cards. There are a wide variety of things that you can do but at the end of the day, you want to get your audience to engage. Collaborations are a great way to incentivize participation, especially if you are asking your audience to do more work than sharing a photo and hashtag.
4. Expecting An Immediate Viral Sensation
If you build it, they will not come.
Forgetting to pre-seed content for UGC campaigns is a costly mistake. When your UGC contest goes live and people check the hashtag, there needs to be something for them absorb.
All too often, companies will launch contests while thinking, “Okay, everybody share, using our hashtag, it’s going to be great, look at all these entries,” and then there aren’t any entries to show the type of content you want.
Before you make the competition public, pre-seed your social media accounts by having posts 100% ready to go live as soon as the campaign launches. At the very lowest end, this could mean working with your team to create a few initial posts that help give participants a sense of what you want them to submit.
Another great way to pre-seed content is by working with influencers. This could mean paying influencers or you could be offering them exposure, but whatever the exchange is there are a few steps to remember before you launch the contest:
Connect with a variety of influencers and get them on board for the campaign.
Confirm that they are clear about the campaign launch date.
Confirm the day, time, and platforms that they are going to be posting their content.
Structure what you ask of influencers so that they are calling out what the contest is, what participants need to share, the rules and requirements, when the deadline is, etc.
The influencer strategy is powerful because you are going to get awesome content from those influencers while simultaneously reaching their fanbase. Your brand will instantly have an audience that’s seeing the contest, getting them excited to participate, and have great content created to seed your overall campaign. Using this strategy, anywhere the campaign is announced, people can go to their feed, check the hashtag and immediately absorb content.
5. Setting and Forgetting
Don’t anticipate launching your campaign and then leaving it unattended until the final date. Setting and forgetting can bring any UGC momentum to a screeching halt. There are a few ways to stay on top of the process and ensure a successful contest.
No one likes a one-sided conversation. Engage with participants by checking brand mentions and uses of your hashtag. Like photos and comment on their posts, letting them know that you love their entry and appreciate them taking time to participate in the contest.
Tied into the above tip is sharing more than just the winner’s post. Throughout the entire contest, share a variety of UGC content as it is posted. Often the photos that you share encourages the user to re-share saying “Look, this brand re-posted my photo! How cool!”.
Also by engaging, you are able to control the conversations around your contest and turn potentially negative situations into a positive customer service experience.
Double check that your influencers are posting when and where they are supposed to be. Influencers are human beings and sometimes even the best-intentioned people get distracted with life and occasionally forget. If they do forget a post, it usually only takes a friendly reminder to have them get the post out.
When influencers share a photo, be sure to comment on their post, thanking them and letting their audience how excited you are about the collaboration.
Turning a campaign to auto-pilot can turn into a disaster quickly. The results from engagement and spot checking will be worth every moment of extra effort.
Didn’t read the entire post? To recap:
Don’t ask too much or give too little.
Pre-seed by collaborating with non-competitive brands and influencers.
Stay on top of your contest as it progresses!
By avoiding these 5 mistakes, you will be well on the way to running a successful UGC contest. Any tips that we missed? Let us know in the comments!